Refugee Support

Our Refugee Support Worker can provide information, advice, and guidance on a range of support issues. They can make referrals and signpost participants to the support they require.

Appointments

If you require refugee advice and guidance, please contact our Support Worker (Fawad) on 07541617114 to make an appointment. Booking is essential to access our support services.

If you need help or support you will first need to complete a referral form. You can do this yourself or ask someone from another organisation to help you. After completion of the form we will be in touch to arrange your appointment. 

For Universal Credit - appointments can be booked directly on our website

What we can do

We can help with the following issues and concerns;

• Food bank referrals (only to Himmah), on Fridays 

• Clothing referrals (limited capacity)

• Universal Credit on Monday and Thursday mornings

• Welfare and Benefits (not PIP benefit)

• Housing support and advice (we will not be able to make Homelink applications)

• Employment support

• Education support (Essential Skills) - Book an appointment

• Legal support (limited options available)

What we can't do

• Bank accounts and letters of support for bank accounts that are not required for employment or benefit claims

• Travel Document Applications 

• Evisa support/problems

• Applying for school places for children

What about those things we can't help with? 

We've put together a few pages to point you in the direction of the help and support you may require that we are unable to assit with. Click the button below for more information. 

Get Help

Alliance's Story

Alliance was supported by our befriender Maggie through a difficult and challenging time. The befrienidng relationship made it easier for Alliance to get support from our support workers at Refugee Roots who were able to help with a range of issues. 

Support Workers at Refugee Roots helped;

• access Legal support
• get medical help with her pregnancy
• access counselling and therapy with Growing Forward 

Refugee Roots has helped me tremendously from the first day I arrived in Nottingham. Refugee Roots gave me hope and a reason to start again. 

Alliance, Participant 

Read more