News Help with Universal Credit Do you need support with Universal Credit? Universal Credit is a monthly payment from the government to help with living costs. If you need help submitting a claim, creating an online application, or any other issues with your account and payments - we can help you. The Universal Credit support sessions are on Mondays and Thursdays from 9:30am to 1pm, by appointment only. To book an appointment, please use the forms below Book Fawad Manage Cookie Preferences