Navigators We accompany Our volunteers can support asylum seekers as Navigators. We can accompany asylum seekers and refugees to appointments to develop their skills and build their confidence. How does it work? Accompanying can work on number of levels and will depend on the particular need. In most scenarios it involves going with a participant to an appointment, usually making use of public transport or walking. Volunteers who sign up receive requests as they come in and have the opportunity to accept those which they are able to fulfill. Once accepted volunteers will receive further details in order to fulfill the request successfully. The difference we make This support builds confidence and reduces anxiety. It will also increase access to local services, support and attendance at essential appointments such as medical, legal and Home Office appointments. One volunteer told us that "it's not so straight forward now with all the Covid restrictions and guidance, it just takes a little bit more out of the box thinking and planning ahead". It isn't easy finding your way and using transport that is new to you. That's why our support really makes a difference for people like Mary. “I wasn't so worried knowing Adam was there with me in a city I had never been to” Mary Navigating in the pandemic Navigators will accompany to the most urgent appointments and will provide remote support where possible. This could involve helping someone prepare for an appointment, find their way by sharing directions and instructions or helping explain how to travel to an appointment. We know that the current situation may mean that we are getting fewer requests for this support and that appointments may now be taking place virtually or on the phone. So a navigators role may look a little different. There are still requests that require going with someone. One volunteer told us that "it's not so straight forward now with all the Covid restrictions and guidance, it just takes a little bit more out of the box thinking and planning ahead".